When I first started studying why people got stuck and how they changed, the interventions that worked best always focused on how they felt.

One day, I watched an intervention that focused, not on how the client said he felt, but on a different emotion buried underneath his presenting complaint.

That sparked an inquiry into the literature. Who else had seen this? Who else was studying this? I found no answers. That made it clear: The world needed that information. That meant that I needed to study it.

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